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pp99 FAQ — Frequently Asked Questions
From deposits and withdrawals to account verification — find clear answers to the questions pp99 players ask most, all in one place.
This FAQ covers the issues and topics pp99 players encounter most, organised into 5 groups: customer support, KYC verification, responsible gaming, withdrawals, and deposits. If you can't find the answer you're looking for here, reach out to us anytime via Live Chat.
Support
pp99's Live Chat support runs 24 hours a day, 7 days a week without interruption. Whether it's late at night or an unusual day, our team is always ready to help. For any issue, contact us anytime and we'll respond right away. We operate on Myanmar Standard Time (MMT, UTC+6:30).
Yes, pp99's entire Live Chat service is carried out in Burmese. Our team communicates in Burmese that players from Myanmar are comfortable with. You can also write to us in Burmese at [email protected].
pp99 has 2 ways to get in touch — the first is Live Chat on the website, and the second is emailing us at [email protected]. We are ready to answer any question through either of these channels. We do not use Telegram, Viber, or a phone number.
Before contacting support, you should have your account username, the time the issue occurred and details of what happened, the relevant deposit or withdrawal amount, and the transaction reference code ready. Having this information prepared in advance helps us resolve your issue faster.
Account Verification (KYC)
KYC (Know Your Customer) is the official verification of a player's personal identity. At pp99, KYC checks are in place to prevent financial fraud and unauthorized account activity. We use it to protect your personal information and funds. Together with SSL encryption, KYC helps create a secure playing environment.
No. This is very important and strictly enforced. When withdrawing, the name on your pp99 account must exactly match the registered name on your KBZPay, Wave Money, AYA Pay or CB Pay account. If the names do not match, your withdrawal may be rejected.
For KYC verification at pp99, we accept a Myanmar National Registration Card (NRC) or a Passport. The document must be clearly visible in a photo or scanned file, and must be the original unexpired document. Please submit a clear, legible image.
If your KYC is rejected, contact us via Live Chat. We will explain the reason for the rejection and guide you on which documents to resubmit. If you resubmit with a clear, steady photo and complete information, we will process it right away.
Responsible Gaming
Watch out if gambling is causing you ongoing financial problems, if you cannot stop playing in order to chase losses, or if gambling is affecting your responsibilities to your family and work. These signs can appear without you realising it, so we recommend reviewing your own behaviour regularly.
If you want to take a temporary break from gambling, contact pp99's Live Chat and request a cooling-off period or self-exclusion. Our team will handle this matter with full respect for your privacy. Your personal wellbeing is our priority.
No. pp99 is only available to players aged 21 and above. This is a policy we strictly follow, and age is verified during the KYC process. Preventing underage play is one of our core responsibilities.
Yes, you can request a personal deposit limit through our customer support. Responsible gambling means setting your budget in a sensible, measured way. This limit cannot be changed through the standard settings — only a staff member can adjust it.
If you need expert help with a gambling problem, visit our Responsible Gaming page. We always put the health and wellbeing of our players first.
Withdrawal FAQs
The minimum withdrawal amount at pp99 is 30,000 Ks. This limit applies equally to KBZPay, Wave Money, AYA Pay and CB Pay. You can submit a withdrawal request once your balance reaches 30,000 Ks.
Withdrawals from pp99 are normally processed within 15 minutes to 2 hours. Accounts that have completed KYC verification and have matching names on their bank or wallet will be processed smoothly.
If your withdrawal request has been pending for more than 2 hours, contact us via Live Chat. Have your account username and withdrawal reference code ready when you reach out. We will check and resolve it right away.
No. At pp99, withdrawals can only be sent to the wallet registered in the player's own name. Withdrawals to a wallet under a third party's name are not permitted. This policy is in place for security and financial protection.
Yes, pp99 withdrawal services operate 24/7. You can request a withdrawal late at night or on a Wednesday, and we will do our best to process it without delay. If you have any issues, Live Chat is available 24/7 to help.
Deposit FAQs
The minimum deposit amount at pp99 is 20,000 Ks. This limit is the same for KBZPay, Wave Money, AYA Pay and CB Pay. You can deposit from 20,000 Ks onwards, and your first deposit is eligible for a 150% bonus.
To deposit via KBZPay, log in to your pp99 account, go to Deposit, and select KBZPay. Enter the amount and transfer it to the KBZPay number provided by pp99. Once the transfer is done, send the screenshot to our support team. The funds should appear in your account within around 15 minutes.
You can deposit at pp99 using KBZPay, Wave Money, AYA Pay and CB Pay. All four are the most widely used payment methods in Myanmar and support instant transfers. Bank cards or cash deposits are not accepted.
pp99 does not charge any fees for deposits. The amount you deposit goes directly into your account. However, check whether your own bank or wallet service charges a fee on their end — that is outside our control.
pp99's welcome bonus is a 150% first-deposit bonus — up to 100,000 Ks. For example — deposit 20,000 Ks and receive a 30,000 Ks bonus, giving you a balance of 50,000 Ks, with a wagering requirement of 30,000 Ks × 25 = 750,000 Ks before withdrawal. Deposit 140,000 Ks and receive a 100,000 Ks bonus, giving you a balance of 240,000 Ks — with a wagering requirement of 100,000 Ks × 25 = 2,500,000 Ks.
Still can't find your answer?
If you couldn't find the answer you were looking for in the questions above, contact us directly via Live Chat. We're available 24/7 in Burmese and will respond right away.
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