pp99 Privacy Policy

Introduction

pp99 is Myanmar's online casino and football betting platform, and we take the security of players' personal data seriously. This Privacy Policy (referred to as the "Policy") describes in detail how pp99 properly manages the personal data of players who use pp99 services (referred to as "you").

By accessing the pp99 platform and continuing to use its services, you are considered to have read and accepted the terms of this Policy. If you have any questions about anything in this Policy that is unclear, you may contact [email protected] at any time.

Last Updated: 30 October 2026

Types of Data Collected

pp99 collects the following types of personal data in order to provide services and keep players' accounts secure.

2.1 — Directly Provided Information

• Name, date of birth, and contact email address
• Phone number entered during account registration
• Payment service details provided when processing transactions (KBZPay, Wave Money, AYA Pay, CB Pay)
• National Registration Card or citizenship ID number requested during player identity verification
• Records of inquiries submitted by players regarding communications

2.2 — Automatically Collected Information

• IP address and connection time/location logs
• Browser type, device model and operating system
• Clicks on the platform, game history and payment records
• Access information collected via cookies and similar tracking technologies
• Session logs and pages visited

2.3 — Information Received from Third Parties

• Deposit/withdrawal confirmations automatically received from payment services
• Verification services used for Know Your Customer (KYC) checks
• Databases used in security/fraud checks

How We Use Your Information

pp99 uses your personal information only for the following purposes—

3.1 — To Provide Services

• Opening, maintaining and verifying player accounts
• Processing deposits and withdrawals via KBZPay, Wave Money, AYA Pay and CB Pay
• Keeping game history records and processing bonuses
• Providing 24/7 Customer Support

3.2 — Security and Legal Compliance

• Protecting against identity theft and unauthorized access
• Anti-Money Laundering checks
• Preventing players under 21 from accessing the platform
• Detecting and preventing account theft and fraud

3.3 — Improving the Platform

• Understanding player preferences to improve services
• Identifying and reporting technical errors for fixing
• Measuring website performance and player experience

3.4 — Communications and Notifications

• Sending important notifications related to account security
• Sending bonus and promotion updates (with the player's prior consent)
• Payment confirmations and deposit/withdrawal notifications

Cookies Policy

The pp99 website uses cookies and similar tracking technologies to improve the playing experience for players and to keep services running smoothly.

Types of Cookies

• Essential Cookies: Cookies that are strictly necessary for the website to function properly and to maintain player account sessions.
• Performance Cookies: Used to record how players click and navigate the website in order to improve it.
• Functional Cookies: Used to remember players' language choices and preferences.

Players can block cookies in their browser settings, but please note that disabling Essential Cookies may cause some features of the website to stop working correctly.

Information Sharing and Disclosure

pp99 does not sell your personal information to third parties. However, the minimum necessary information may be shared with the following parties in order to provide services and meet legal requirements—

5.1 — Service Providers

Only purpose-limited information will be shared with companies that provide payment services such as KBZPay, Wave Money, AYA Pay and CB Pay, KYC verification services, and cloud security services. These services operate under defined restrictions and a data protection agreement with pp99.

5.2 — Legal Requests

Only the information required by law will be provided when requested by legal authorities in accordance with the law. pp99 will try to notify players in time where possible, but may not be able to give advance notice if prohibited by law.

5.3 — Business Transfers

In the event that all or part of pp99's business is merged, sold or transferred, players' personal information may pass to the successor along with the protections in this policy.

Personal Information Security Measures

pp99 uses modern security technologies to protect players' personal data from theft, unauthorized access, and damage—

• SSL (Secure Socket Layer) encryption for data transmission and storage
• Two-Factor Authentication offered for player account login
• Access Control applied on servers and databases
• Firewalls and intrusion detection systems that monitor for unauthorized access
• Regular security and privacy policy training provided to staff who handle data
• In the event of a security breach, players are notified and multiple issues are investigated and resolved

That said, we want to be clear that no technology security system can guarantee 100% protection. Players are encouraged to use strong passwords and avoid making payments over public Wi-Fi to keep their own accounts safe.

Players' Privacy Rights

Every player using the pp99 platform has the following rights regarding their personal data—

To exercise any of these rights, contact us by email at [email protected]. pp99 will respond within a reasonable period from the date the request is received. Player registration details may be requested to verify identity before processing personal data requests.

Data Retention Period

pp99 retains players' personal data for as long as services are being provided and for as long as required to fulfil legal obligations.

• Account-related personal data will be retained for the entire duration that the player account remains active
• Payment records will be kept for a set period as required by financial auditing and legal requirements
• After a player account is closed, personal data needed for legal matters may be retained for an additional defined period
• Customer support communication records will be retained for an appropriate period for service quality review

Personal data requested for deletion will be removed upon receipt of the request, provided there are no legal restrictions preventing it.

Under-21 Protection Policy

pp99 services are accessible to players aged 21 and above only. pp99 takes a clear position that persons under 21 are not permitted to use this platform.

• If pp99 becomes aware that personal data of a person under 21 has been stored, that data will be deleted immediately
• Every player must complete a date of birth verification when registering an account
• If you are aware that a person under 21 has been registered as a player, please notify us immediately at [email protected]

Policy Updates

pp99 reserves the right to update this Privacy Policy in line with changes in technology, law, and service expansion.

• Players will be notified on the platform if there are major changes to the policy
• Continued use of the platform after an update is posted will be taken as acceptance of the updated policy
• If you do not agree with a policy update, you may contact [email protected] to request account closure

The date of any update will be reflected as the last revised date on this page.

Contact for Personal Data Enquiries

For any questions about this policy, or any requests to view / edit / delete personal data, pp99's dedicated Customer Support team is available 24/7—

pp99 is always committed to taking responsibility and addressing players' personal data requests. We invite you to read this policy carefully and continue playing on pp99 with confidence.